context
ITA is a fleet management and urban mobility company.
The product in question is an after-sales product that aims to give customers an overview of the condition of their fleet and to perform some fleet maintenance actions, such as requesting preventive maintenance, monitoring the vehicle in real time, viewing trip histories, among others.
PROBLEM SPACE
The system does not generate value for active users today.
The portal was built with major technological restrictions, which could not be resolved at the time of designing the product.
Inefficient management due to data fragmentation and difficulty in accessing critical information, such as fines and maintenance, generating less strategic decisions
User experience compromised by lack of integration and intuitive interface of the various tools, making use difficult and limiting operation
OBJECTIVES
Develop a unified and automated portal for fleet management and telemetry, integrating data from different suppliers and offering strategic functionalities.
Empower fleet managers with a centralized platform that combines real-time data and actionable insights
process
Users problem
To fully understand the users' problems, a series of in-depth interviews with customers and a general analysis of this data were conducted.
Information is very decentralized, I need to have my own control to organize it.
Fleet Manager, mid-size company
I don't have updates on my maintenance, I always need to contact your support.
Director, small company
Having to request my fines and vehicle documentation by email is a slow process.
General Manager, large company
Components
The entire interface was componentized to ensure good scalability and visual consistency, while maintaining the company's identity.
Fleet information
After this process, interfaces were developed to help managers identify all the information about their vehicles, allowing them to make decisions based on it.
Following the fleet
A fleet delivery monitoring model was structured for the company, allowing managers to have a clearer view of when their cars will be delivered.
Centralized trips
Users also have the option of viewing the trips made in the vehicle in report format, allowing them to understand which events are most triggered in their fleet, and rewarding good drivers who do not damage the vehicles.
Real-time vehicle
Finally, managers have an end-to-end view of where their car is, allowing them to track drivers whenever necessary.
results
+800%
This project has caused the system sessions to increase exponentially (7 times) as we actively work with features that generate value for the customer.
+7
New valuable features
During the project, 7 new valuable features were created for service users. These features gave fleet managers more autonomy.